Anna Lee T. |
This is Anna's little spot on the Web. |
Despite hearing it all the time from designers and executives alike, the notion that tech-savvy users will be more amenable to difficult interfaces is, in a word, crazy. Yes, some users, when asked, would prioritize user control over ease of use (and vice versa: unconfident users would prioritize ease of use over control), but does this mean that the tech-addicted among us will more readily understand an unclear message, tolerate a poor task flow, or swear by a product that they themselves have trouble using? Heck no.
